Issue search

The issue search can be used to search for issues. The issue search can be opened from the sidebar.

Tooltip

Closed issues, that are no longer displayed in the additional tab "Issues", can still be found using the issue search.

Issue search

To search for issues, a search term can be entered in the search field.

The issue search is implemented as a full-text search and searches the following issue properties:

• Title
• Description
• Ticket number

Note

The searched text is divided by separators (e.g. spaces, hyphens, and slashes). Only matches from the beginning of a word (i.e. after a separator) are found. Text within a word is not found.

The search results are displayed directly in the preview.

By clicking on the preview a found issue can be opened. By clicking on "Search" all issues found are displayed and can be browsed.

Tooltip

If no search term was entered in the search field, the following filters are applied without a full-text search (i.e. to all issues).

Filters

The search results can be filtered according to further criteria:

Filter	Description
Issue type	Only display issues with specific issue types.
Status	Only display issues with specific statuses.
Category	Only display issues with specific categories.
My role	Only display issues where the user is assigned in a specific role.

Tooltip

The customer-specific categories can be configured in the annotations.

The selected filters are displayed as tiles below the dropdown lists:

Tooltip

By clicking on the icon , the search results can be exported.

Advanced issue search

The advanced issue search can be turned on and off by clicking on the following button:

The advanced issue search allows multiple search conditions to be defined. For example, to display all issues for which

• Title contains the value Customer,
• and Status is either Rejected or Done:

Tooltip

In contrast to the normal issue search, in which only a few selected filters are available, arbitrary search conditions can be defined in the advanced issue search. When the advanced issue search is activated, the previously selected filters are automatically applied as search conditions in the advanced issue search.

• Clicking on "+" adds a new search condition.
• Clicking on "-" deletes a search condition.
• Clicking on "Reset" deletes all search conditions.
• Clicking on "Search" displays the found issues.

Note

The search result only contains issues that satisfy all search conditions, i.e. the search conditions are logically conjuncted with AND.

Each search condition evaluates a property of an issue. The property can be selected in the first dropdown list. A customer-specific property can be specified by selecting "More properties..." in the first dropdown list and the customer-specific property in the second dropdown list.

The search operator and the value (or pattern), with which the property is to be evaluated, must be specified. Depending on the property, different search operators are available:

Search operator	Description
is	Evaluates if the property is equal to the value.
is not	Evaluates if the property is not equal to the value.
contains	Evaluates if the property contains the value.
starts with	Evaluates if the property starts with the value.
ends with	Evaluates if the property ends with the value.
like	Evaluates if the property matches the pattern.
greater than	Evaluates if the property is greater than the value.
less than	Evaluates if the property is less than the value.

Note

The search operator "like" uses a pattern to evaluate the property. A % in the pattern matches any number of characters. A _ in the pattern matches exactly one character.

The values of properties, that are based on a list of valid values (e.g. literals), are displayed in a dropdown list. In this case, several values can typically be selected:

The following special properties are also available:

Property	Value range	Description
Search term	Text	Corresponds to the search field (full-text search) of the normal issue search.
Status	Statuses	Evaluates specific statuses.
Closed	Yes/No	Evaluates if the issue is closed.
Ticket number	Number	Evaluates the ticket number.
Severity	Severities	Evaluates specific severities.
Priority	Priorities	Evaluates specific priorities.
Category	custom list of categories	Evaluates the list of categories.
Issue type	Issues types	Evaluates specific issue types.
Title	Text	Evaluates the title.
Due date	Date	Evaluates the date on which the issue is due.
Date of change	Date	Evaluates the date on which the issue was last modified.
Modified by	Login ID	Evaluates the user who last modified the issue.
Created by	Login ID	Evaluates the user who created the issue.
Description	Text	Evaluates the description.
Id	UUID	Evaluates the UUID of the issue.

Tooltip

By clicking on the icon , the search results can be exported.